Hardware/Software Vendors & Services
This lesson is in development.
Please be aware that the hardware and software discussed in this course were chosen from personal experience. When making hardware and software choices, please consider the fact that many including Navvis and Leica Geosystems often provide services, especially to enterprise customers. This can be perceived to affect the value of purchasing hardware and software as it potentially alters the landscape of a level playing field for competition. Students should use caution when reviewing lessons and while I do like the equipment, students should consider these issues seriously before spending what can be a “life-altering” amount of money.
Why Does it Matter? Everyone Does It.
Actually, no, not all hardware and software manufacturers offer services. The term “enterprise” can be ambiguous, but generally, a company with over $1 million in annual revenue, not profit, is considered enterprise level. Now it’s important to know hardware companies typically do not offer services at this small a scale but reserved for very large corporations.
Imagine this scenario: you’re a small business working diligently to respond to an RFQ (Request for Quote) from a large enterprise client. If that client asks what equipment you use, they might research the hardware and discover that the manufacturer offers a services program with a list of trusted vendors. If you’re not on that list, even if the hardware vendor isn’t a direct competitor, it could influence the client’s perception of your credibility and affect your chances of winning the contract.
When selecting hardware, it’s important to understand what the manufacturer considers a trusted partner. Ask what steps are required to qualify. Keep in mind, this is a standard part of doing business as companies are within their rights to protect their brand by ensuring only qualified partners meet the expectations and quality standards demanded by top tier customers. The lesson is, use caution when considering hardware and your overall company strategy for enterprise customers. Be ready to answer questions, provide examples and a list of verified prior customers when engaging with enterprise contracts.
Additional information on this topic will be coming soon.